COMMUNICATION POLICY
All pet service communication must be initially done through the owner of Murphy’s training and pet services LLC.
Once a group chat is provided with the owner and staff please use it unless told otherwise.
Calling staff and/or texting outside of group chat is strictly prohibited. Using other methods to communicate with staff such as private email and Facebook is also prohibited and will result in the immediate termination of all services and contracts. This helps keep all staff and clients on the same page and leaves no room for error.
🎁HOLIDAY/HIGH PEAK BOOKING & PAYMENT/ CANCELLATION POLICY
Please make your reservations as early as possible to secure your reservation! These times book out months in advance and we can only take so many reservations at a time. To ensure your pets are receiving the best quality of care, we do NOT overbook. Once we are fully booked, we turn clients away. A credit card on file is required for all reservations. All holiday bookings and high-peak times (this also includes anytime Palm beach County Public Schools are out; spring break week, summer months of May 1 through Labor Day, Thanksgiving week, and the 2 weeks of winter break) require FULL payment in order to hold your reservation. Your card will be charged immediately upon approval of the booking request. A strict cancellation policy will be enforced. 14+ days’ notice will receive a full refund. 8-13 days’ notice will receive a 50% refund. 6 days or less will receive NO REFUND. All refunds are credited to future services.
💲HOLIDAY SURCHARGE
Holidays will incur a $10/per visit surcharge for each visit scheduled for that day only. Our employees are taking time away from their families to care for your pets while you enjoy your families, so this helps retain quality staff. Holiday surcharges are on the 13 followings Federal holidays per year: MLK Day, President’s Day, Good Friday, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
🐾REGULAR NON-PEAK BOOKING & PAYMENT/ CANCELLATION POLICY
A credit card is required to be on file for all bookings. A 50% deposit is required for all bookings. Your credit card will be charged 50% of the invoice total upon approval of your reservation. The balance will be charged 48 hours prior to your departure day. A strict cancellation policy will be enforced as follows: 7+ days’ notice will get a full 100% deposit refund/credit. 4-6 days will get a 50% refund/credit of the deposit. 3 days or less will get NO REFUND of the deposit.
Please understand that we are holding a spot on our schedule for you specifically. That means that we are turning other businesses away. In order to run a successful business and retain quality staff, these policies will be strictly enforced, effective January 9, 2023. Management reserves the right to make exceptions on a case-by-case basis.
🗓️LAST WALK /TRAINING REQUESTS
A last-minute surcharge of $10 may apply for requests of 48 hours or less. In order to plan accordingly and rearrange our schedules to accommodate you, 48-hour notice is requested. Full payment will be required at the time of booking approval for less than 48 hours notice and your credit card will be charged. There will be no refund for cancellations. All refunds are credited to future services
⚡ INCLEMENT WEATHER & NATURAL DISASTER
In the event of inclement weather or natural disaster, we will use our best judgment regarding the care of your pets and your home. This includes but is not limited to altering visit times and feeding schedules. Should we not be able to make a house visit, we will depend on an emergency contact provided by you at the time of the initial consultation. Emergency contact information must be kept current and the emergency contact person must be able to access your home.
Last-minute requests are just for walking not training sorry LOCKBOXES
A lockbox of your choice is required for all non-electronic methods of entry. We need 2 working methods of entry at all times. This can be 2 keys, or a key and an electronic method of entry such as a garage keypad. Please check prior to your departure that your keys and electronic methods are in working order, including fresh batteries, and all codes and entry instructions are up to date.
If you live in a gated community, you must provide a gate code to the owner of Murphy’s training & pet services LLC.
METHODS OF PAYMENT
All major credit cards and Cash are accepted.
Checks are accepted and must be made out to Murphy’s training & pet services LLC.